Hi, I just thought I'd share what I've experienced/experiencing from the woodford motor company that used to be a Daihatsu dealer. After I initially sent them an e-mail asking about the price of a wheel cap, service and window washer bottle cap a gentleman sent multiple quotes and explained in detail exactly what was needed. So I enquired about dates available and other bits and pieces, and asking about the payment process via Phone or e-mail order etc? My e-mail was clearly meant to be sent to the sales team, but I received the following message from Stephen Fell who works there: 'Wow! Were into the big money here boys!!!' 1) This clearly wasn't meant to be sent to me. 2) Indicates two things to me: They are going to add unnecessary parts on to my quote and therefore indicating unprofessional service and potentially a con. 3) It's insult at small amount I would have to pay for the wheel cap at £10.38 ,which is still unprofessional. Any business is good business. I'm insulted and shocked and thought it was only right to share this with you all. So, we got a response: Hi, Sorry not meant to be rude I forward your email to the service and parts chaps and I was refereeing to the cost of the part not to your involment in wanting to buy it. Some of the Daihatsu parts are very expensive and even we are often surprised by the prices. I apologise if you took it the wrong way my comment was not aimed at you and it was sent to you in error. My apologies once again. Personally, I don't really think that covers it especially as there are many spelling mistakes, gives the impression it was rushed and not meant. Really shoddy service.